How It Works & FAQs
HOW TO ORDER
Simply add an item to your cart (either custom made or standard size) and follow check out instructions!There are two sizing options:
- Custom made (Order your item to fit your measurements. I’ll contact you when I receive your order with measuring instructions)
- Standard size
CUSTOM MADE VS. STANDARD SIZE - WHAT’S BEST?
Getting your item custom made to fit your measurements exactly is best. This ensures it fits you perfectly.
However, if you don’t have time or don’t want to measure yourself, we offer standard sizes. Most customers find that standard sizes fit them well too.
For more information, see our Size Chart.
HOW DO I MEASURE MYSELF?
If you’ve ordered a custom made item but have never measured yourself before, don’t worry! I’ll send you detailed instructions and talk you through every step.
You can also check out our Measuring Guide.
HOW LONG DO OUTFITS TAKE TO MAKE AND SHIP?
All items are made after you place your order, for both custom and standard size orders. Because of this, items take 3-4 weeks total to make and ship.
DO YOU SHIP WORLDWIDE?
Yes, we ship internationally!
WHAT’S THE RETURN POLICY?
If you want to return your item, send it back for a refund within 15 days of purchasing, no questions asked. The item must be in its original condition, unworn, and unwashed.
Customer satisfaction is our top priority. If you have any questions at all, please email me at sales@heartmycloset.net